FAQ

What payment methods do you accept?

We accept Shop Pay, Visa, Mastercard, American Express, Discover, Maestro, UnionPay, Apple Pay, and Google Pay.

Can I change or cancel my order after it's placed?

You can request changes or cancellations within 2 hours of placing your order. After that, orders are processed and can't be altered.

Where do you ship to?

We currently only ship to the United Kingdom.

How long does it take to process my order?

Order processing usually takes 1-2 business days.

How long will delivery take?

Expect your order to arrive within 5-8 business days after processing.

How much does shipping cost?

Shipping is always free!

Will I receive tracking information for my order?

Yes, you'll receive an email with tracking details once your order ships.

What is your return policy?

You have 14 business days to return an item from the date you received it.

Who pays for return shipping?

The customer is responsible for return shipping costs.

How long does it take to receive a refund?

Refunds are typically processed within 7-10 business days of receiving the returned item.

Do you offer exchanges?

Yes, we accept exchanges for different sizes or colors of the same item.

How can I contact customer support?

Email us at info@areleon.com.

What are your customer service hours?

Monday - Friday: 9:00 AM - 5:00 PM (GMT).
Saturday and Sunday: 10:00 AM - 4:00 PM (GMT).

Business information

Company Name:
Areleon LTD

Address:
275 New North Road, London, N1 7AA, United Kingdom

Company Number: 17054233

E-Mail: info@areleon.com
Phone Number: +447366505734

Customer Service:
Monday - Friday: 9:00 AM - 5:00 PM GMT
Saturday and Sunday: 10:00 AM - 4:00 PM GMT
Average response time: within 24 hours